• Operators, groups rate services
Despite assurances from power firms on improved services during the five-week lockdown over the new coronavirus (aka COVID-19) in Lagos, Ogun and Abuja, scores of consumers have berated the services, with 2,715 consumer complaints out of which 953 were not immediately resolved.
However, others rated the services of the Distribution Companies (DisCos) as satisfactory. Daily Trust conducted a survey of consumers in Abuja and across some states on their experiences.
The Nigerian Electricity Regulatory Commission (NERC) opened a ‘Situation Room’ for its officials to monitor power complaints from 6th April, a week after the lockdown began.
Records for these complaints collated for 20 days of the situation room’s operation, from 18th April till 7th May 2020, showed that consumers filed 2,715 complaints and the DisCos are yet to resolve 953 of them. At least 2,089 complaints were on service interruptions across the