Estimated bill capping regime heightens customers’ concerns

As the Distribution Companies (DisCos) implement the capping of estimated electricity bills order this month, many customers have recorded far more outrageous bills, while others say they are relieved.

Our reporter collated series of complaints from consumers in some parts of the Federal Capital Territory (FCT), Nasarawa, Benue, Kaduna, Kano, among other states, on the February bill distributed to consumers in early March

The complaints are coming just as consumers await the Nigerian Electricity Regulatory Commission (NERC) to approve about 51 per cent hike in electricity tariff by April, 2020.

The capping order 2020 released by NERC shows that as of December, 2019, there were 10 million registered electricity customers, but 5.2 million of these customers; representing 52 per cent, have not been metered and are still under estimated billing. However, 4.8 million other customers have gotten meters installed in their homes.

The lack of meters has put customers at the mercy of the DisCos as scores of customers claim they are often charged “crazy” and exploitative bills amid several outages and monthly energy load rationing.

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